OSGO Home opened its doors in 2004, since then the company has evolved into an innovative furniture retailer serving thousands of customers in the US and Mexico, and over 25 counties more to come.

It is OSGO Home’s mission to provide our customers with the highest products available with value, innovation, quality, and exceptional customer service at all times.

Our vision is to be recognized as a leader in service, quality, innovation, and affordability in all furniture types.

OSGO Home provides the advantage of a 24 hours a day, 7 days a week open online furniture store, giving our customers an extensive variety of furniture that is open at your convenience without having to worry about the day or the time.

OSGO Home’s variety in Living Room Furniture is defined by relaxed environments in which you can relax and find enjoyment during your entertainment pleasures. Our Living Room Furniture has extensive stress relieving features making your life easier while providing luxuriate and innovative styles. OSGO offers quality, affordable furniture with the most innovative designs under a wide variety of styles giving customer diverse amounts of products for all of your Furniture needs with truly affordable prices.

OSGO Dining room furniture makes your banquet experience a more facile recreation, reinventing spaces into social gatherings locations. OSGO Home Dining Room Collections make your dining an experience. OSGO offers quality, affordable furniture with the most innovative designs under a wide variety of styles giving customer diverse amounts of products for all of your Furniture needs with truly affordable prices.

OSGO Home Bedrooms create the perfect time off venue while providing relaxation threw lavish styles and comfort. Our Bedroom furniture can be both fun and relaxing you decide. OSGO Home offers quality, affordable furniture with the most innovative designs under a wide variety of styles giving customer diverse amounts of products for all of your Furniture needs with truly affordable prices.

Make your office hassle free with OSGO Office Furniture. OSGO Office Furniture is a combination of reliability, comfort, and efficiency to give you a more effort free locale. OSGO Home offers quality, affordable furniture with the most innovative designs under a wide variety of styles giving customer diverse amounts of products for all of your Furniture needs with truly affordable prices.

OSGO Home accessories provide customers with large amounts of décor to convert boring spaces into luxurious looking venues. OSGO Home offers quality, affordable furniture with the most innovative designs under a wide variety of styles giving customer diverse amounts of products for all of your Furniture needs with truly affordable prices.

If you have any questions about the product we will be happy to help you and give you information. Please send us an email at hello@osgohome.com or call us to (915) 603-1349. We are always available to answer any questions that you may have.

We carry a wide variety of traditional Furniture Styles to fulfill all of your furniture needs although if you need décor help we would be happy to provide tips and suggestions, send us pictures of your space to interiordecor@osgohome.com so we can give you more information. If you have something in mind and have pictures feel free to send them to interiordecor@osgohome.com and we will try find your desired items for you at a better price.

We have a large selection of sofas in our Living Room section of our catalog in which you can find a variety of styles and brands to fill your every sofa need. Explore our catalog to find that plush sofa that does not only look great but feels incredible at affordable prices.

If you have something in mind already and have pictures feel free to send them to hello@osgohome.com and we will try find your desired items for you at a better price.

OSGO Home carries a variety of collections that are designed to uniformly furnish you whole home; our designers have created these collections to perfectly match all your home sections. If you have something in mind already and have pictures feel free to send them to hello@osgohome.com and we will try find your desired items for you at a better price.

OSGO Home offers a 1 year limited manufactures warranty on most items. OSGO Home warranty does not cover any damages caused by sources other than manufacturing defects. The warranty does not cover any damages associated with assembling or use of the product. OSGO Home only selects the best quality furniture in the market, acquiring items from hundreds of manufactures to always provide the best quality furniture in the market. OSGO Home does not offer a direct warranty, but we will work with you to provide you with the best service at all time.

Small LTL

Items will be dropped off in door step Under 45 lbs. (total invoice weight)

Ships threw UPS, Fed EX, DHL, and USPS

Fast Delivery Shipping estimated time 1 – 10 days (after departure from warehouse) Do not require signature for deliveries Tracking Number Provided

Over 40 lbs. (whole order) Ships threw a small carrier Shipping estimated time 1 – 3 weeks Items will be left in door step (delivery agents cannot enter customers home)

If you are within 100 miles from any of our stores Shipping estimated time 1 – 2 weeks (after departure from warehouse) In home set up Trash disposal 2 Man ery No more than 45 Steps

2 Man Delivery Dispose of all packaging 2 – 8 Weeks Delivery Time In home set up No more than 45 steps

The driver is required to wait for customer to inspect furniture before signing off for the delivery. Customer should inspect the furniture for any damages upon arrival. Our distribution center will confirm your scheduled delivery date 6 hours prior to delivery and give you a 4-hour delivery time window. Please understand that some conditions such as inclement weather, traffic jams, and road construction may delay a delivery. Please clear the area where you would like your new furniture placed. Our delivery teams are not allowed to set-up electronics or move existing furniture. Please inspect your furniture at the time of delivery. Defective merchandise and home damage must be reported within 48 hours. If the entrance to the home is not viable for the effective delivery of your order our employees will leave the furniture at the door, or garage. If the customer decides to change the furniture, there will be a $50 delivery return fee and will incur in any additional charges specified in the sales contract. At the time of the delivery if a customer intervenes with the delivery, full responsibility of any damages will fall under the customer’s responsibilities. Our delivery associates are prohibited from removing their boots at any time. Hoisting Fees-If special accommodations are made for furniture that needs to be suspended/dropped into an area, additional fees may be assessed. Deliveries canceled within 6 hours of scheduled delivery will incur a $25 restocking fee Climbing/Walk-Up Fees-Deliveries made to units above the third floor without elevator access will be subject to an additional charge. An adult must be home to accept the delivery.

Prior to shipping, furniture is inspected by our warehouse professionals who specialize in quality assurance

Items are guaranteed to be received in good condition unless damaged in transit.

Prior to signing off on the delivery receipt, please inspect thoroughly for any damage, or shortages.

Items can take an additional 1 – 3 weeks depending on location for delivery for some items.

The shipping time that are given to our customer are only estimates. The reason for this is because of factors we fail to control that include weather, government inspection, traffic, stock availability, traffic accidents, etc. We rely on freight carriers to ship our furniture. Freight carriers provide us with estimated shipping time. Our total delivery estimate is 2 to 8 weeks for the delivery to take place. 2 weeks being our most common delivery time, 8 weeks being our most uncommon delivery time.

tems in pictures will be affected by studio lighting and may sometimes be larger or smaller than expected. We do provide item dimensions when available. Pictures may affect: Color, Texture, Feel, Shape, or Size. Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. The customer agrees that he or she may not and will not seek any refunds, make any claim, or initiate any dispute based on the finish, color or texture or any other physical attribute after taking delivery of a product.

If any damages are detected in the moment of delivery customers only have a 48 hour time period from the moment of the delivery to have a the possibility of a claim on non signed delivery slips with notes about the damages detected. The customer will not be charged for shipping of items damaged in transit. The customer’s items may be exchanged although not canceled at this point.

Items are available for exchange if the items have not yet been shipped. Items may not be exchanged after delivery.

All sales are final after a satisfactory delivery. This means all items are received in a good condition. Customers may not return items to OSGO Home at this point. In the case of a return to exist, returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers must email or call us to get a Return Authorization number. Any merchandise received without a Return Authorization number will not be accepted. The shipping must take place at the customer’s expense. In case the merchandise being damaged within the 48 hour period or thereafter, the customer’s rights shall be limited to the manufacturer’s warranty, if any.

OSGO Home does not provide exact shipping times because of different factors that are not in our control. OSGO Home can only provide an estimated time of delivery.

Color, Texture, Feel variations may happen caused by visual variations that may happen with computer screen settings or personal viewing interpretations. Textures on some furniture may have a worn out look. Some wood may have dots or cuts natural to wood. Leather, and fabric color may vary. None of these are considered manufacture defects.

OSGO Home inspects every item before it is handed over to shipping. During the inspection items that might easily be damaged in transit are double packed and reinforced for any terrain the boxes might encounter during transit. In the rare case that a damaged on any item might exist the customer has 48 hours to make claims on furniture that may be damaged.

The freight company will make the customer sign a receipt at the time of the delivery. The driver must wait for customer to inspect the items before delivering. If the driver refuses to wait please note the receipt about his refusal to wait. The driver is obligated to wait for items to be inspected.

If any damages are to occur during the delivery of the furniture please notify Customer Service at (915) 603-1349 or e-mail us at hello@osgohome.com, please include:

Invoice Number

Best contact E-Mail

Pictures of:

Damage Box

Damage Item

Barcode

Item number on the box

All original packaging must be kept by customer 48 hours after the delivery in case of any defects are detected. Without the original packaging you cannot return or exchange items.

After the receipt is signed and no claim is made of factory defects or shipping damages OSGO Home will consider your order complete and you will not be able to exchange or make a claim after this point.

If any items are missing from your order you must contact customer service and note it on the delivery receipt.

A signature on the delivery slip represents acceptance to a successful error free delivery; meaning all items were received in good condition and cannot be exchanged charge free, after signing without noting any damages, any shipping or repairs will have to be paid by customer. This cost might include but is not limited to shipping, repair, transit, and restocking charges and fees.

All of our products are inspected prior to delivery, and if needed items will be double packed prior to the shipping process. At the moment of the delivery, please take note of everything that happens, and all claims should be attached with an email to hello@osgohome.com. To create a paper trail of any issues with the items or the freight company please note it in the delivery slip, and send customer service an email with a detailed account of what happened to be able to better serve you. Please include the most information as possible to be able to better serve you. Please inspect all items at the moment of the delivery. A signature is made on the delivery slips you accept that all items are received in good condition and cannot be exchanged charge free, at this point any shipping or repairs will have to be paid by customer. This cost might include but are not limited to shipping, repair, transit, and restocking charges and fees. To make a claim please call (915) 603-1349 or email us at hello@osgohome.com

Include pictures and be very descriptive of damages and problems with the furniture. Please include:

Invoice Number

Best contact E-Mail

Pictures of:

Damage Box

Damage Item

Barcode

Item number on the box

If the damage does not include original packaging, is not made within 48 hours from the moment of the delivery, and/or is signed of as received in a good condition you will be charged for shipping and repair costs.

A resolution will be send to the email provided in 72 hours from the moment the claim was confirmed as received.

OSGO Home reserves the right to repair and/ or replace items on a claim.

OSGO Home is not responsible for furniture assembly. OSGO Home is not responsible for any damages caused by assembly or caused by use. OSGO Home is not responsible for injuries caused by the use of our items. If OSGO Home or a partner company assembles your items, OSGO Home is not liable for damages caused by assembly or caused by use. OSGO Home is not liable for the assembly of the item. OSGO Furniture’s number one priority is customer service, we will try our best to give you a solution for any issues you have with our products.

We may accept payments from Google Checkout, Pay Pal American Express, Discover, MasterCard and Visa, checks, and cash. We take payment from your card at the time we receive your order, once we have checked your card details. Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.

After your order is completed, you will automatically be sent an 'Order Confirmation' email to the email address you entered during checkout. The subject line will say 'Order Confirmation from OSGO Home' and will contain your order number. This email is your receipt. We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an 'Order Confirmation' email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account.

Sales tax is charged based on the laws and regulations of each state where the items are being shipped to.

OSGO Home is a member of the National Home Furnishings Association (NHFA), the nation's largest organization devoted specifically to the needs and interests of home furnishings retailers. NHFA's membership encompasses 2,800 corporate entities that represent 10,000 stores in the US and several foreign countries.

osgohome.com’s ever-expanding selection is carefully edited from the merchandise of partners. The result is thousands of items to choose and a balanced selection of prices and styles. And no matter what you purchase, most of our items are backed by our retail partners’ comprehensive guarantees, warranties, and service programs.

Login to your OSGO Home account to change your street or e-mail address, phone number, password or payment options.

Go to the Login area of our website and click 'Lost Your Password.' Enter your e-mail address and we’ll send your OSGO Home password.

We will not share your personal information with anyone, except as is required to fulfill your order.

OSGO Home partners deliver thousands of orders a day, which keeps delivery prices low. Delivery charges vary depending on where you live and from which of our retail partners you place your order. The price of the delivery is also affected by the type of delivery you choose (Ex. Doorstep, White glove). The final cost of your delivery will be displayed on Step 2 of our Order Process after you enter your delivery address.

At OSGO Home, our customers are our number one priority. That’s why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card, and telephone numbers, name and address.

If available you can select to pick up your items at a local warehouse at no cost to you.