Last updated: March 11, 2015

By purchasing from OSGO Home you are agreeing to the following terms and conditions (also referred to as "Agreement").

These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

The term “OSGO Home” or “us” or “we” refers to the owner of the website whose registered office is 1920 N. Zaragoza Suite 101 El Paso Texas 79938 . The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give to a claim for damages and/or be a criminal offence. You may not create a link to this website from another website or document without OSGO Home’s prior written consent.

All content included in or made available through any OSGO Home Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of OSGO Home or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any OSGO Home is the exclusive property of OSGO Home and protected by U.S. and international copyright laws.

In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any osgohome.com are trademarks or trade dress of OSGO Home in the U.S. and other countries. OSGO Home trademarks and trade dress may not be used in connection with any product or service that is not OSGO Home, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits OSGO Furniture. All other trademarks not owned by OSGO Home that appear in any OSGO Home are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by OSGO Home.

One or more patents owned by OSGO Home apply to the OSGO Home Services and to the features and services accessible via the OSGO Home website. Portions of the OSGO Home Services operate under license of one or more patents.

OSGO Home respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please e-mail hello@osgohome.com

It is not necessary to register with us in order to use most parts of this website. [However, particular areas of this website will only be accessible if you have already registered.]

This website may be used for your own private purposes and in accordance with these terms of use. You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United States of America.

When you use any OSGO Home’s service or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

The shipping time that are given to our customer are only estimates. Our total delivery estimate is 2 to 8 weeks for the delivery to take place.

OSGO Home does not provide exact shipping times and because of different factors that are not in our control. OSGO Home can only provide an estimated time of delivery.

Items in pictures will be affected by studio lighting and may sometimes be larger or smaller than expected. We do provide item dimensions when available. Pictures may affect: Color, Texture, Feel, Shape, or Size. Finishes, color, texture, and graining variations can occur in natural products like leather, wood, and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. The customer agrees that he or she may not and will not seek any refunds, make any claim, or initiate any dispute based on the finish, color or texture or any other physical attribute after taking delivery of a product.

Cancelations may be done 72 hours of when the order was placed. This cancelation may be done by e-mail or by phone, no cancelation fee or charge will be given at this point. Items in transit may be canceled but are subject to the payment of shipping cost both ways. A 16% restocking fee will be added if the items have already been shipped.

Items in transit may be canceled but are subject to the payment of shipping cost both ways. A 16% restocking fee will be added if the items have already been shipped.

If any damages are detected in the moment of delivery customers only have a 48 hours time period from the moment of the delivery to have a the possibility of a claim on non-signed delivery slips with notes about the damages detected. The customer will not be charged for shipping of items damaged in transit. The customer’s items may be exchanged although not canceled at this point.

Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees. While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, osgohome.com expressly reserves the right not to honor pricing errors on this website, either in stores or when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.

Items may not be exchanged after delivery. Items are available for exchange if the items have not yet been shipped. Items may not be exchanged after delivery.

OSGO Home attempts to be as accurate as possible. However, OSGO Home does not warrant that product descriptions or other content of any OSGO Home Service is accurate, complete, reliable, current, or error-free.

At our discretion, a refund may be issued without requiring a return. In this situation, OSGO Home does not take title to the refunded item.

All sales are final after a satisfactory delivery. This means all items are received in a good condition. Customers may not return items to OSGO Home at this point. In the case of a return to exist, returned products must be free of damage and in original condition (not used and not installed, with all original packaging material included). Prior to returning the products, customers must email or call us for a Return Authorization number. Any merchandise received without a Return Authorization number will not be accepted. The shipping must take place at the customer’s expense. In case the merchandise being damaged within the 48 hour period or thereafter, the customer’s rights shall be limited to the manufacturer’s warranty, if any.

OSGO Home reserves the right to change any data at any time regarding any item or information that is in osgohome.com. This includes claims that are pending or items that are in transit at any time.

By agreeing to this policy you accept all terms and conditions of OSGO Home in which you agree to pay the full amount of the merchandise being purchased.

All of our products are inspected prior to delivery and, if needed, items will be double packed prior to the shipping process. At the moment of the delivery please take note of everything that happens, and all claims should be attached with an email to hello@osgohome.com. To create a paper trail of any issues with the items or the freight company please note it in the delivery slip and send Customer Service an email with a detailed account of what happened to be able to better serve you. Please include the most information as possible to be able to better serve you. Please inspect all items at the moment of the delivery. A signature is made on the delivery slips you accept that all items are received in good condition and cannot be exchanged charge free, at this point any shipping or repairs will have to be paid by customer. This cost might include but are not limited to shipping, repair, transit, and restocking charges and fees.

To make a claim please call (915) 603-1349 or email us at hello@osgohome.com

To be able to make a claim all this information should be emailed to hello@osgohome.com

Include pictures and be very descriptive of damages and problems with the furniture.

Please include: Invoice Number Best contact E-Mail Best contact Phone number A description of the damage Pictures of : Damage Box Damage Item Barcode Item number on the box

If the damaged item does not include original packaging, is not made within 48 hours from the moment of the delivery, and/or is signed of as received in a good condition you will be charged for shipping and repair costs.

OSGO Home reserves the right to repair and/ or replace items in the claim.

OSGO Home is not responsible for furniture assembly. OSGO Home is not responsible for any damages caused by assembly, or caused by use. OSGO Home is not responsible for injuries caused by the use of our items. If OSGO Home or a partner company assembles your items OSGO Furniture is not liable for damages caused by assembly or caused by use. OSGO Home is not responsible for injuries caused by the use of our items. OSGO Home is not liable for the assembly of the item.

Color, texture, finish, and size variations are not considered manufacturing defects. Pictures might be affected by lighting and screen settings. If items are received damaged we will replace or fix items at no cost to you.

Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. The customer agrees that he or she may not and will not seek any refunds, make any claim, or initiate any dispute based on the finish, color or texture or any other physical attribute after taking delivery of a product.

Although these cases are rare, there may be information on osgohome.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, whether or not relevant orders are pending.

The customer understands and agrees that purchases made from osgohome.com may be brought and are to be resolved solely and exclusively within the County of El Paso, State of Texas.

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Order Confirmation from OSGO Furniture" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account.

All sales are final, no reimbursements are permissible on the items purchased.

We accept American Express, Discover, MasterCard, Visa Checks, and cash.

We take payment from your card at the time we receive your order, once we have checked your card details. Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.